Helping to develop and implement customer service policies in an organization
Finding ways to measure customer satisfaction and improve services
Managing a team of customer service staff
Handling inquiries from customers.
Involvement in staff recruitment and appraisals
Training staff to deliver a high standard of customer service
Leading or supervising a team of customer service staff
Learning about your organization’s products or services and keeping up to date with changes
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Excellent verbal and written communication skills
The ability to maintain calm under pressure
Efficiency and organizational skills
Computer literacy in order to type up reports, results and details of customer interaction
Bachelor’s Degree in marketing, business, sales or related fields
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