Operations Assistant Manager

Lahore
PURPOSE OF JOB

The Operations Assistant Manager will be supporting the COO in all functions of operations at GharPar Tech Pvt.Ltd

Effectively guide Customer Care department and manager in day to day operations of booking appointments, informing beauticians and dealing with clients inquiries and complaints.

To manage field staff (beauticians), service quality and sales target monitoring according to GharPar policies

Team Structure

The Operations Assistant Manager will be reporting directly to the COO of the company, who is currently based in Islamabad.

The Operations department is divided into three main functions: Bookings, Service Delivery, and Quality Control. These three core function are further divided into sub functions

The COO is also spearheading the companies expansion process and the AM-OPS will be expected to support the COO in setting up operations in the new regions

The candidate will be expected to travel frequently

ACCOUNT ABILITIES, RESPONSIBILITIES AND MAIN DUTIES

Manage booking appointments and timely informing of beauticians
Managing client inquiries and complaints in a timely manner and in line with agreed service standards.
Coordinating with all departments to ensure seamless customer delivery
Ensuring all process of elimination (POE) steps related to particular incident are complete and correctly mentioned in a complaint
Maintaining high standards of service level by using Customer Relationship Management utilities.
Maintain accurate records of discussions or correspondence with customers
Provide feedback on the efficiency of the customer service process