June 15, 2021

Junior Service Center Engineer

  • full-time
  • Government
  • Islamabad

CDZR Services Limited

Multiple Cities, Pakistan
PKR. 35,000 – 45,000/Month

Job Description
Respond to Customer’s requests raised via email
Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards.
Handling basic Tickets as per In house Applications/Systems basic understanding
Escalating Tickets to relevant teams at 2nd Line
Follow up on Opened Tickets Internally as per SLAs till resolution
Updating Customers with progress as per SLAs
Tickets Reports and Analysis on Daily, Weekly and Monthly basis
Skills
Trouble Ticket Support 2nd Level Ticket Support IT Support Service Center Management
Job Details
Industry:
Services
Functional Area:
Client Services & Customer Support
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year – 3 Years
Apply Before:
Mar 01, 2020
Posting Date:
Jan 30, 2020

To apply for this job email your details to saadzafar659@gmail.com