IT Assistant

Responsibilities

• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face-to-face or over the email/telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Replacing parts as required.
• Providing support, including procedural documentation and relevant reports.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users’ accounts and profiles and dealing with password issues.
• Responding within agreed time limits to trouble tickets.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals.
• Testing and evaluating new technology.
• Conducting electrical safety checks on computer equipment.

Skills

• The ability to think logically.
• A good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• The ability to work well in a team.
• Problem solving skills.
• A strong customer focus.
• The ability to prioritize your workload.
• Good communication skills for telephonic assistance.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.