City of Ottawa
Responsible for providing transit (conventional and para) customer services including:
- responding to customer enquiries, complaints and/or feedback and providing information through
various channels, including but not limited to: telephone, in person, on-line, (web, social media) and in
- processing financial transactions for fare instruments and other products/services
– receiving and processing transportation requests and registration for Para Transpo service
Education & Experience
Two (2) years of relevant experience in a customer service environment, providing service to the public by
telephone, in person, in writing and electronically such as a call centre and/or counter service operations.
- Experience and formal training combined with demonstrated performance and ability may substitute for
To apply for this job please visit careers.ottawa.ca.