Broadpeak Technologies
Islamabad
1 year(s) or above experience
Islamabad
Responsibilities:
- Excellent speaking and writing skills (Preferably US Accent)
- Excellent Phone etiquette and customer handling skills
- Candidate must have the skills to handle multiple tasks at one time and work under pressure
- Good team player
- We are looking for people who have a proven passion towards customer services
- Working on weekends is a job requirement
- Roster based timings (Shifts divided from 5PM till 7AM PST)
Skills:
- Handle inbound/ outbound calls
- Help troubleshoot issues related to EA website and customer orders over the phone
- Handle support tickets while meeting the SLA
- Create documentation for knowledge base and look for improvement
- Ensuring 100% customer satisfaction
- Co-ordinate with the internal product teams to fix issues and report bugs.
To apply for this job email your details to saadzafar659@gmail.com