June 16, 2021

Thousands locked out of QuickBooks Online in major outage

Thousands of bookkeepers trying to close out the year lost hours out of the workday Monday thanks to a major outage of QuickBooks Online.

The outage started before 6 a.m., according to Down Detector, a website that tracks Internet problems. Around 8:26 a.m., 3,413 users reported issues to Down Detector, which received reports from users across the country. That number dropped to 498 by 2:22 p.m.

Intuit Inc., the $69 billion Mountain View software company beyond QuickBooks Online, said that customers had reported receiving an “error 504 (Bad Gateway)” message when trying to log in.

“This morning, some QuickBooks Online customers reported an issue when logging into their QuickBooks accounts. The issue has been resolved and we continue to monitor the product,” Intuit spokeswoman Danielle Ernst told the Silicon Valley Business Journal in an email.

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