April 12, 2021

Thomas Cook holidaymakers and crew ‘trapped’ in Cuba

A few Thomas Cook holidaymakers and group in Cuba have said they are being kept from leaving their lodgings until they pay extra for their remain.

One holidaymaker, Sue Petrow, said she was because of fly home on Wednesday, however her lodging disclosed to her she might be held at the air terminal except if she takes care of her tab.

Lodge team from Thomas Cook said they were successfully being “held prisoner”.

The British Ambassador to Cuba said lodgings had now been told to enable clients to leave without paying.

Dr Antony Stokes said on Twitter: “Exceptionally thankful for persistence of all influenced in upsetting conditions.”

Skip Twitter post by @embAntony

Dr Antony Stokes LVO


Earnest for #ThomasCook clients: lodgings in #Cuba now have authority/guidance to permit clients, and air group, to withdraw without paying (on premise of ATOL ensure). Exceptionally appreciative for tolerance of all influenced in upsetting conditions


3:10 PM – Sep 24, 2019

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29 individuals are discussing this


End of Twitter post by @embAntony

Holidaymakers like Sue may have paid for their rooms and suppers months ahead of time, yet lodgings would typically just get the cash from Thomas Cook a little while after their remain.

Reports recommended there was a far reaching issue in Cuba about whether the business protection subsidize Atol, which spreads installments in case of a firm fizzling, was perceived in the nation.

The reserve spreads bills for rooms and nourishment that have been kept running up since Thomas Cook’s breakdown on Monday morning.

Be that as it may, charges keep running up at lodgings before Thomas Cook’s breakdown won’t be secured. Influenced hoteliers should apply to the vendors for their cash.

Sue Petrow said her inn had said Atol was not perceived in Cuba, however she and different holidaymakers had wouldn’t pay.

“I’d just needed to cover a huge restorative tab while here for my significant other. My significant other is diabetic. He has had three coronary episodes. He just has medicine until Saturday. We will convey him on to a plane in the event that we need to.”

How are clients ensured?

On the off chance that you are on a bundle occasion, you are secured by the Atol plot.

The plan will pay for your settlement abroad, in spite of the fact that you may need to move to an alternate lodging or loft

Atol will likewise pay to have you brought home if the carrier is never again working

In the event that you have an occasion booked later on, you will likewise be discounted by the plan

In the event that you have booked a flight-just bargain, you should apply to your movement insurance agency or charge card and platinum card supplier to look for a discount

What are your privileges? Peruse increasingly here.

In the interim, in another Cuban inn, Thomas Cook lodge team staff said they were viably being “held prisoner” by their inn.

“There are security monitors at the inn the team are at to keep them from leaving. They haven’t been ensured spaces for today around evening time, so it could be an instance of dozing on the gathering floor,” an associate of the staff influenced told the BBC.

She encouraged activity to get the staff home, saying “they’ve just experienced all that anyone could need”.

Another holidaymaker, Shaun Woods, said his flight was expected to withdraw on Wednesday, yet the inn said it would not give them a chance to jump on the transport to the air terminal until they paid.

“They state they have wages to pay and we have been utilizing their rooms and eating their sustenance. It’s getting extremely stressing now.”

Mr Woods said around 30 Thomas Cook clients at his inn had been influenced.

A UK government representative said it and the Civil Aviation Authority “were working nonstop to help each one of those influenced”.

“The administration have sent groups on the ground to help those influenced, and are in contact with nearby specialists and lodgings,” they included.

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On Monday, the CAA began repatriating British holidaymakers who were abroad at the time that Thomas Cook fallen.

Lady Deirdre Hutton, CAA executive, portrayed Monday as “an entirely decent day for a first day”.

She revealed to BBC 5 Live’s Wake Up to Money: “We ran 64 flights, we brought back just shy of 15,000 individuals. That was over 90% of those we expected to bring back.”

There will be in excess of 1,000 flights among now and Sunday 6 October to repatriate the staying 135,300 holidaymakers, with 74 of those, returning around 17,000 individuals, planned for Tuesday.

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