Complaint Handling Quiz

January 29, 2018
Clock Icon 4 min read

Test Your Complaint Handling Knowledge

Did you know that, on average, a customer tells 10 people about a bad experience they had with a business? Complaint handling is a fundamental part of customer support and service in general; all businesses should have a proper complaint handling procedure in place. Do you know what a good procedure looks like? Try testing your knowledge with our quick quiz and see how you score.

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Which of these is a common reason customers complain to a business?

Correct! Wrong!

What are the three typical stages of a complaint investigation?

Correct! Wrong!

Ideally, how quickly should a complaint handling team respond to complaints made via social media?

Correct! Wrong!

If a complaint cannot be handled by the business, what needs to be done?

Correct! Wrong!

Ideally, how often should you update a complainant about the investigation into their complaint?

Correct! Wrong!

Test Your Complaint Handling Knowledge
Want to learn more about how to successfully handle and resolve any complaints you receive? Take a look at our Complaint Handling Training Course.

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Business Fundamentals